Benefits, Complaints and Threats of BPO Business
There are many benefits and threats in using this technique of outsourcing in the business. This article will make you understand different benefits of Business process outsourcing keeping in view the current scenario. Business Process outsourcing is the only technique now a day to achieve customer satisfaction and to achieve the organizational goals. In spite of all its threats, you will find it the only way to gain quality products at the lowest costs. This means the companies that would use this technique in their business will earn more profits as compared to the other companies.
My BPO business Delhi has gained a lot of popularity in the 21st century. The 20th century has a great importance in the field of scientific inventions. The most important of these is the internet. The introduction of internet and use of technology in the business have revolutionized the whole world. We have now reached the era where there are no border limitations among the countries. The fiber optics has filled this gap between the countries. Now we are able to manage the business activities sitting on our personal computer. The rise and fall of economies is before us at each moment of the day. The terrorism has disturbed the humans but they are stepping ahead in spite of all the threats and this is their courage. Every day new inventions are being made and new technologies are being implemented in the businesses. My BPO business is now days focused on the customers. Companies are competing with one another in customer satisfaction.
Business process outsourcing is defined in many ways. Almost every business company takes it in its own particular way. However, the core idea is the same. Business process outsourcing means taking the help of other service providers for performance of non primary tasks related to particular business activity. There are many activities in a business and a stage comes when all of these activities look impossible to be performed. At this stage companies think of outsourcing its non primary activities to the specialized companies.
Every business has many advantages and disadvantages. My BPO business reviews show that there are more advantages of business process outsourcing than its disadvantages. Following are the main advantages of the Business process outsourcing.
1. Cost Reduction
2. Product Quality and turnaround
3. Customer Satisfaction
4. Global Advantage
5. Access to Latest Techniques and Resources
6. Freeing Resources and Work on Strategy
7. Improved Process
8. Focus on Core Business
9. Easy Downsizing
The first advantage of business process outsourcing is that it reduces the cost of production of the various products. Companies outsource that part of business process which they think will increase their cost. Instead, they outsource such activity and get it done in less cost. For example labor costs in developing countries like Bangladesh, Pakistan, India, and Philippines are lower than America and England. Therefore, companies outsource their business activity and it is completed here in much less cost.
Product quality and turnaround
The next advantage of this technique is that products thus produced excel in quality. There is much skilled labor across the world and the outsourcing companies have specialized labor in some particular field for which they offer this service. Turnaround is also greater.
Another advantage of employing this technique is that it increases the customer satisfaction which is the main target of every company. There are many companies across the world that outsources their business activities just to increase customer satisfaction. For example, all the cell phone making companies are using either the Snapdragon or Mediatek chipset. But customer is more satisfied with snapdragon. Therefore, most companies have outsourced this part of business to them and have won customer satisfaction.
Access to global advantage
The next importance is the access to global advantage. This business process outsourcing provides to the companies the global advantages to get the work done by a specialized labor across the world.
Access to latest technologies and resources
By using this technique companies gain easy access to latest technologies and resources and this helps in the quality production. Companies operating business in poor countries have this advantage to get benefit from this technique.
Freeing resources and work on Strategy
Another very good advantage of BPO process is that the company frees its own resources and also focuses on the core strategies of the business. They have to think of just their own strengths and weaknesses.
By using this technique, the whole process is improved. Both the firms have to abide by the rules laid down by them in the form of an agreement.
Focus on core business
By outsourcing non primary business activities, the management becomes free to focus on their core business strategies. They spend time to develop new plans and strategies and totally focus on their strengths.
Downsizing means strucking off the human resource. After the outsourcing, the companies’ dependence on their own labor is decreased and it invites downsizing. This also becomes the reason of my BPO business complaints.
The disadvantages include the unemployment, lack of customers’ attention, difficulties in managing off shore managers, and hidden payments.
In the end, we can easily conclude that despite all the disadvantages, BPO is a very good technique that businesses’ should employ to reduce my BPO business complaints. This will increase customer satisfaction and maximize the profits. Its advantages are more crucial than its threats. Keeping in view these advantages, more and more firms are opting for outsourcing the certain processes which they consider are not their specialty. There are more who appreciate it than those who oppose it. The real fruit of this outsourcing is in the form of customer satisfaction which is the main concern of the companies now a day.
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